Returns & Refunds Policy

1. 30-Day Return Policy

At Little Matters, we want you to feel confident and happy with your purchase. If for any reason you are not satisfied, you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must:

• Be in its original condition – unworn, unused, and undamaged.
• Have all original tags and labels attached.
• Be in its original packaging, where applicable.
• Be accompanied by a receipt or proof of purchase.

Returns that do not meet these conditions may be declined or may be subject to a partial refund at our discretion.

2. How to Start a Return

To initiate a return, please contact us by email at hello@littlematterstore.com.

In your email, please include:

• Your full name
• Your order number
• The item(s) you wish to return
• The reason for the return
• Clear photos if the item is damaged or defective

Once your return request is reviewed, and if it is accepted, we will provide you with the return instructions. Unless otherwise specified, returns must be sent to:

Return Address:
Little Matters
40 Cave Street
Semaphore South Australia 5019
Australia

3. Approved Returns & Return Shipping

If your return is accepted, we will send you detailed instructions on how and where to send your package.

• Defective, faulty, or incorrect products:
  If the item is confirmed to be defective, damaged, or incorrect due to our error, we will provide or reimburse a pre-paid return shipping label or otherwise cover reasonable return shipping costs.
• Change of mind, sizing, or preference:
  If you are returning an item due to change of mind, incorrect size choice, or personal preference, you are responsible for all return shipping costs.

We recommend using a trackable shipping service for all returns. Little Matters is not responsible for items lost or damaged in transit when being returned to us.

4. Exchange Conditions

If you would like to exchange your item for a different size, colour, or a different product:

• You must first return the original item in accordance with this policy.
• For exchanges due to change of mind, sizing, or preference, return shipping costs are the responsibility of the customer.
• For exchanges within Australia: a AU$15 delivery fee applies to cover handling and shipping. 
• For exchanges from international customers: shipping fees will be calculated based on your location. We will confirm the exact amount after checking the cost with our delivery carrier.
• Once we receive and inspect the returned item and confirm that it meets our return conditions, we will issue a store credit (coupon) equal to the product's purchase value (excluding shipping fees, if any).
• You can then use this store credit to place a new order for your preferred item.

5. Refund Policy Overview

Customer satisfaction is very important to us. Our Refund Policy is designed to ensure transparency regarding when and how refunds are issued after a return has been approved and the item has been received and inspected.

6. Eligibility for Refund

Refunds are considered and processed only after we receive and inspect the returned item. To be eligible for a refund, the item must:

• Be unworn or unused.
• Be in its original packaging, where applicable.
• Include the original receipt or proof of purchase.

If the returned item does not meet these criteria, we may offer a partial refund, store credit, or return the item to you at your expense.

7. Refund Process

Once your returned item is received and inspected, we will notify you by email whether your refund has been approved or declined.

• If approved, your refund will be issued to your original payment method within approximately 5 business days.
• Please note that your bank, credit card provider, or payment service may take additional time to process and post the refund to your account.

8. Refund Timeframe

• Inspection & approval: 1–2 business days after the returned item is received.
• Refund issuance by Little Matters: within 5 business days after approval.
• Bank or payment provider processing: typically 2–7 business days, depending on your provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@littlematterstore.com so we can assist you.

9. Refunds for Damaged, Defective, or Lost Orders

If your order arrives damaged, defective, incomplete, or does not arrive at all, please contact us as soon as possible so we can investigate and help.

• Please contact us within 7 days of delivery if your item is damaged, defective, or incorrect.
• If your order has not arrived within the expected delivery timeframe, please contact us so we can follow up with the carrier.

We may request photos and additional information to help us assess the issue. In cases where the item is confirmed as lost or damaged in transit, we will offer either a replacement (subject to stock availability) or a full refund.

10. Non-Returnable / Non-Refundable Items

Certain types of items cannot be returned or refunded. These include (but may not be limited to):

• Gift cards
• Items returned not in their original condition, damaged, used, or missing parts for reasons not due to our error.
• Items returned outside the 30-day return window, unless required by applicable law.

If you are unsure whether your item is eligible for return or refund, please contact us before sending it back.

11. Contact Us

For any questions or concerns about returns, refunds, or exchanges, please contact us:

Email: hello@littlematterstore.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (local time)

When contacting us, please include your order number and any relevant details (such as photos for damaged items) so we can assist you as quickly as possible.

Note: All returns, exchanges, and refunds are subject to inspection and must comply with the conditions set out in this policy and any applicable consumer laws.